Is SeeInMe an app? A special phone?

We know, it seems almost too easy to be real. SeeInMe Instant Connectors are simply devices that when tapped with an unlocked phone, open the loved one’s Personality Profile on the phone screen.

Do I need a SeeInMe subscription?

Yes. A subscription is required to keep an Instant Connector active. You can cancel at any time.

But, how does SeeInMe actually work?

SeeInMe Instant Connectors are embedded with NFC (near-field communication) chips. When an unlocked phone is tapped to a SeeInMe Instant Connector, the Personality Profile automatically opens. SeeInMe requires no app downloading or passwords.

What if we lose a SeeInMe Instant Connector?

We all lose things. If this happens, just let us know and we’ll erase the information on that Instant Connector.

How do I create my loved one’s Personality Profile?

Upon completion of your SeeInMe Instant Connector purchase, or allocation of an account by a facility, you will be guided to create your loved one’s Personality Profile online. You will also be able to share a link to a video or video channel as well as uploading supporting documents.

How do I inform those who work with my loved one?

When you purchase SeeInMe Instant Connectors, you will receive several cards you can share with those who interact with your child, instructing them on the benefits and use of SeeInMe.

Can I use SeeInMe for geotracking?

While SeeInMe Instant Connectors will tell you the location of the Instant Connector each time it is scanned, it is not intended to be used as a tracking device.

Can I update my loved one’s Personality Profile?

Absolutely! We understand your loved one’s needs and preferences will change. You’ll be able to update your loved one’s information any time you want.

If my facility purchases SeeInMe Instant Connectors for time-limited events like camps or respite nights, can we reuse them with new cohorts?

Yes. Through your facility’s dashboard, you will be able to clean and reuse Instant Connectors.

Can I password protect the files on my account?

Not just yet. The ability to password protect files will be available in the near future, however. SeeInMe is intended for the sharing of psychosocial information, it is not intended for sharing HIPAA pertinent medical information.

Is NFC safe for my loved one?

Completely! The NFC chip in the SeeInMe Instant Connector is similar to the chip that enables check-out scanning of library books. In order to open your loved one’s Personality Profile, a phone must be within four inches of the SeeInMe Instant Connector.

Can I purchase additional SeeInMe Instant Connectors?

Yes! We know you’ll likely want to leave Instant Connectors with the various people who interact with your loved one. Additional and replacement Instant Connectors will come uploaded with your loved one’s information.

What if bullies get ahold of my loved one’s SeeInMe Instant Connector?

We created SeeInMe because we know the warm-hearted people who interact with your loved one want to provide the most compassionate care possible. Unfortunately, not everyone is well-intentioned. We suggest that you share SeeInMe Instant Connectors directly with the adults with whom your loved one interacts.

How do I contact you if I have a problem or want to make a suggestion?

If you have any trouble at all with your SeeInMe Instant Connector, let us know! If you have a suggestion that would make SeeInMe more valuable to you, we’d like to hear that, too! Simply complete the contact form below and we’ll reach out to you, usually within 48 hours.

Why won’t the Personality Profile open on my phone?

If your phone is unlocked and is not opening the Personality Profile when tapped to the Instant Connector, it is most likely because NFC connectivity is not enabled. Go to your phone’s settings, usually under “Connections,” and make sure the NFC connection is enabled.

Do you only have cards?

Currently, the only SeeInMe Instant Connector we offer is the card. We elected to start with the card since it can be worn around the neck, attached to a backpack, or tucked away in a wallet. We look forward to hearing from you about other types of Instant Connectors you’d like.